This page explains how to delete your data from any app or game published by Falak Labs on Google Play or the App Store (the “Apps”). You can make a request without reinstalling an App.
1 If you play without an account
Most players don’t have an account. Your progress, settings and purchase status are stored on your device. To delete them:
- in the App, open Settings and tap Delete my data; or
- uninstall the App.
If your device’s backup service (Google backup or iCloud) has saved a copy, you can remove it in your device’s backup settings.
Our purchase service keeps a record of your purchases, and usage statistics are kept if you agreed to send them. To delete these as well, email info@falaklabs.com with the subject “Delete my data” and the player ID shown in the App’s settings.
In Apps with ads, Google holds advertising data under its own policies. You can reset or delete your advertising ID in your device settings and manage your Google ad settings at My Ad Center.
2 If you created a Falak Labs account
- In the App: open Settings, then Account, and tap Delete account.
- Without the App: email info@falaklabs.com with the subject “Delete my account”. Include the App name and either your player ID (shown in Settings > Account) or the email address you signed in with.
We confirm that the request is yours, then delete your account and its data from our servers within 30 days. If you didn’t sign in with Apple or Google and can’t find your player ID, we can’t match an anonymous account to you; anonymous accounts are deleted automatically after 24 months without use.
3 What we delete
We delete your account identifier, display name, cloud save, leaderboard entries and daily puzzle moves, usage statistics linked to your account, your country or region and last-used date, and your email address and Apple or Google sign-in identifier. We also delete the purchase records that RevenueCat, our purchase service, holds for your account.
4 What we keep, and for how long
| Information | How long we keep it |
|---|---|
| Copies in our backups | Overwritten within 90 days |
| Server logs on our services, including IP addresses | Up to 30 days |
| A record that we received and completed your request (date and an internal reference only) | 24 months |
| Emails you sent us | Up to 24 months after your request is resolved |
| Information the law requires us to keep | As long as the law requires |
Your purchases stay linked to your Apple ID or Google account, so you can restore them if you reinstall the App later.
5 Subscriptions
Deleting your data doesn’t cancel a subscription. If you have one, cancel it in Google Play or the App Store first.
6 Delete some data and keep your account
You can ask us to delete specific information, such as a leaderboard entry or your usage statistics, by emailing info@falaklabs.com with your player ID. To reset your progress and keep your account, use Settings > Reset progress in the App.
7 Questions
Our Privacy Policy explains what we collect and why. For anything else, email info@falaklabs.com.
Earlier versions of this page are in our public change history.