Support

1 Purchases

Restore a purchase

Open the App’s Settings or Shop and tap Restore purchases. Use the same Apple ID or Google account you made the purchase with.

Request a refund

• App Store: Apple handles all refunds. Request a refund from Apple.
• Google Play: Request a refund on Google Play. If more than 48 hours have passed since the purchase, Google may refer you to us; email us with your order number.

A purchase didn’t arrive

Close and reopen the App, check your internet connection, and tap Restore purchases. If the purchase is still missing, email us with the order number from the receipt Apple or Google sent you.

Purchases by children

Parents can require approval for every purchase with Google Family Link on Android, or Ask to Buy on iPhone and iPad.

2 Your progress

Our games save progress on your device. To keep it when you move to a new phone, use your device’s backup and restore (Google backup on Android, iCloud on iPhone), or the App’s cloud save where it is offered. Uninstalling an App deletes the progress stored on that device.

3 Ads and privacy

• Change your ad choices: open the App’s Settings and choose Privacy choices.
• Remove ads: buy Remove Ads in the App’s Shop, where it is offered.
• How we handle data: read the Privacy Policy.

4 Delete your data

You can delete your data at any time, with or without the App. See Delete your data for the steps.

5 Report a bug

Email us with the details listed at the top of this page and the steps that lead to the problem. If you can, tell us whether it happens every time.

6 Report a safety concern

See our Safety page. If a child is in immediate danger, call your local emergency number first.